Privacy Policy

Effective date: 30 October 2026

1. Who we are

One Looma Ltd is the controller of the personal data described in this policy. Looma provides a digital garage for organising vehicle details, important dates, documents and maintenance records.

2. Data we collect

• Account and contact details, such as your name and email address.
• Vehicle details, registration numbers, mileage and ownership records you add.
• MOT, road tax, insurance-record, servicing, repair and maintenance information.
• Documents, notes and images you choose to save.
• Technical, security and usage information about your device and use of the service.
• Messages and support requests you send to us.

3. Where data comes from

We receive information from you. Where you request a feature that retrieves vehicle information from an official or third-party source, we may also receive information from that source under its applicable permissions and conditions.

4. How we use data

• To create and manage your account.
• To provide the digital-garage features you request.
• To organise vehicle records, documents and important dates.
• To secure, maintain and troubleshoot the service.
• To respond to support requests and service messages.
• To understand and improve how the service is used.
• To meet legal and regulatory obligations.

Our lawful bases may include performance of our contract with you, our legitimate interests in operating and improving the service, compliance with legal obligations and consent where the law requires it.

5. Sharing data

We may share personal data with suppliers that host, secure, analyse or support the service; with official or third-party data sources when you request a connected feature; with professional advisers; and with authorities where required by law. We do not sell personal data.

6. International transfers

Some suppliers may process data outside the UK. Where this happens, we use an appropriate legal transfer mechanism and safeguards required by data-protection law.

7. Retention

We keep personal data only for as long as needed for the purposes described in this policy, including providing the service, resolving disputes and meeting legal, accounting and security requirements. Retention periods depend on the type of data and why we hold it.

8. Security

We use technical and organisational measures designed to protect personal data. No online service can guarantee complete security.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing of your personal data, and to data portability. Where processing relies on consent, you can withdraw it. You may also complain to the UK Information Commissioner’s Office.

10. Automated decisions

Looma does not currently make decisions with legal or similarly significant effects about you using solely automated processing.

11. Children

The service is not directed at children under 16.

12. Changes and contact

We may update this policy as the service or law changes. We will publish the current version here. For privacy questions or rights requests, contact privacy@go-looma.com.